Znet Tech provides the Federal Government and industry partners with highly effective acquisition support. Acting as a single point of contact, we offer procurement and inventory management services as well as post-sale technical support to create an experience leaving our clients completely satisfied.
The cost of supply chain is ever increasing, and for many companies, the multiple locations and multiple partners, means shipping cost addition for every stage. Increased cost either comes off the bottom line, or added to the cost of the product, either way, not good.
Znet Tech has developed a fully comprehensive solution that delivers all facets of the supply chain process, which works with just about any product.
A single fully integrated solution provides:
Znet Tech negotiates for the best possible value for its customers. Znet optimizes its sourcing of hardware and software whether through distribution or direct from the manufacturer. Improves both margins and delivery times.
Vendors can send inventory directly to a single location, so all of the components and software can be put together quickly and easily, minimizing the cost of warehouse management. It also expedites the assembly process, as well as the process for advance exchange and repair.
The integration of multiple components into a custom system can be time consuming, and raise concerns for customers when things don’t go wright. Building the complete solution in a controlled environment, configuring, and fully testing, not only ensures a quality working product being shipped, but also creates the best customer experience when the solution shows up at their location.
The last thing anyone wants to do when they receive a new product is to load software. This takes time, and mistakes can be made. Preloading the software during the build stage not only ensures a consistently installed and configured system, but allows more complete testing to be done before shipping.
Shipping new product to a customer should have one name on the box, and it should be your name. Eliminate multiple vendor boxes showing up, causing confusion, and improve your company’s brand recognition.
Managing warranty is a two-part process. Managing the warranty with your customers and managing the warranty of each component in a custom solution with your vendors. Maximizing repair costs through managing component warranties, improves the bottom line.
The cost of running a help desk is very significant. Having a help desk that is US based, and actually is qualified on the product, is the single biggest contributor to customer satisfaction and customer loyalty. Leverage our Help Desk to use a more cost effective solution. And have the added benefit of monitoring services. Monitoring gives your customers the ultimate peace of mind, knowing that the operation of their system is being handled in a proactive and predictive manner. Multiple help desk levels are available, up to 24 hours a day, 7 days a week.
When your customers need a higher level of service, and can’t afford to have the product out of commission for any length of time, onsite services is the right choice for them. Programs include Next Business Day, or even 24 hours a day 7 days a week. We will dispatch a qualified technician to perform repairs onsite, and get your systems up and running in the fastest time possible.
You ship your defective product to our repair center, and it will be repaired by our qualified repair center staff, fully tested and returned fully functional. We can offer an expedited service to get you product repaired in 5 business days or a standard service to get your product repaired in 10 business days. Repair times do not include shipping times.
For the customer that wants to faster repair service, we can offer advance exchange. We will send a fully working product to the customer, and they will return the defective product to be repaired.
